Effective Date: September 25, 2026

Website: https://bahoofurniture.com/

Company Name: Bahoo Interior FZE

Country of Domicile: United Arab Emirates

Welcome to https://bahoofurniture.com/. These Terms and Conditions govern your access to and use of https://bahoofurniture.com/ (the "Website") and all services, orders, and custom furniture products provided by Bahoo Interior FZE ("we," "our," or "us").

By accessing the Website, creating an account, or placing an order, you agree to be bound by these Terms and Conditions in full. If you do not agree with any part of these terms, you must not use this Website.

1. A Partnership in Trust

At Bahoo Furniture, operating under Bahoo Interior FZE, we aim to provide high-quality bespoke beds, custom sofas, and luxury mattresses at competitive prices. Our success depends on the trust and partnership we share with our customers.

Whether you are browsing our website, purchasing furniture, arranging delivery, or receiving your custom products, we work together to help you create a better and more comfortable living space. This partnership extends to how we manage your personal information. We only collect information necessary to provide you with a reliable and personalized shopping experience.

2. General Terms, Domicile & Governing Law

  • Country of Domicile: United Arab Emirates is our country of domicile.

  • Governing Law & Jurisdiction: Any purchase, dispute, or claim arising out of or in connection with this Website shall be governed, construed, and enforced strictly in accordance with the federal laws of the United Arab Emirates.

  • OFAC Sanctioned Countries: The website https://bahoofurniture.com/ will NOT trade with or provide any products or services to countries subject to OFAC (Office of Foreign Assets Control) sanctions in accordance with UAE regulations and laws.

3. User Eligibility & Account Responsibilities

  • Age Limitation: Minors under the age of 18 shall be prohibited to register as a User of this website and are not allowed to transact or use the website.

  • Account Confidentiality: The user is responsible for maintaining the confidentiality of their account credentials and password, as well as restricting access to their personal computer or device to prevent unauthorized access.

  • Transaction Records: The cardholder must retain a copy of all transaction records and https://bahoofurniture.com/ policies and rules.

4. Payment Information & Accepted Cards

  • Accepted Cards & Currency: Visa or MasterCard debit and credit cards in AED (UAE Dirham) will be accepted for payment.

  • Pricing & Transaction Display: The displayed price and currency at the checkout page will be the exact same price and currency printed on the Transaction Receipt, and the amount charged to the card will be shown in your card currency.

  • Payment Security: All credit/debit card details and personally identifiable information will NOT be stored, sold, shared, rented, or leased to any third parties. Payment details are processed securely through approved payment gateway providers and protected using industry-standard security measures.

  • Payment Confirmation: Once a payment is made, a payment confirmation notice will be sent to the client via email within 24 hours of receipt.

5. Custom Product Orders

Custom-made beds, bespoke sofas, and specialized mattresses are manufactured strictly according to the customer’s specifications and space dimensions. Therefore:

  • Custom orders cannot be modified, cancelled, or returned once production has begun following order confirmation.

  • All customized purchases are non-refundable, except in verified cases of structural manufacturing defects reported upon delivery.

  • Customers are strongly advised to carefully review their design selections, fabric codes, and exact dimensions before completing their purchase.

  • Access Disclaimer: It is the customer's sole responsibility to measure and confirm that ordered items will pass through building gates, entrances, corridors, service elevators, and doorways. If an item cannot access the property, Bahoo Interior FZE is not liable, and the order remains non-refundable.

6. Order Cancellation & Refund Policy

  • Approved Cancellations: If an order cancellation request is approved before production commences, a 3% cancellation fee will be deducted from the total order amount to cover non-refundable payment gateway processing fees.

  • Refund Method & Timeline: Refunds for approved cancellations or returns will be done only through the Original Mode of Payment. Processing time takes 5 to 6 working days following management approval and bank processing policies (or up to 10 to 45 days depending on the issuing bank of the credit card).

7. Delivery Policy

  • Emirates Coverage: Standard delivery takes 6 to 7 working days within Dubai and 7 to 8 working days across all other Emirates (Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Umm Al Quwain, and Fujairah).

  • Remote Area Charges: Additional delivery charges may apply for remote or non-mainland areas depending on the exact delivery location within the UAE.

  • Inspection Upon Receipt: An authorized adult must inspect all items at the time of delivery. Any transit damage or structural issues must be noted on the delivery sheet and reported to bahoointerior@gmail.com within 24 hours.

8. Information We Collect & Usage

To process orders, arrange delivery, and provide customer support, we collect information voluntarily provided during interactions on our site:

  • Purchases & Delivery Data: Name, delivery address, telephone number, email address, order details, and product preferences.

  • Customer Support: Contact information requested to respond to support inquiries, feedback, or warranty requests.

  • Promotions & Offers: Personal information collected during voluntary participation in special offers or promotions to evaluate campaign effectiveness and understand customer preferences.

We use this information strictly to fulfill orders, improve services, and maintain internal business operations. Limited data (such as name, phone number, and address) is shared with trusted delivery partners solely for operational fulfillment under strict confidentiality.

9. Information Security & Storage

Protecting your personal information is a top priority at Bahoo Interior FZE. We implement appropriate technical and organizational security measures to prevent unauthorized access, protect against data loss or misuse, and ensure safe online transactions. Although we strive to safeguard your data using industry standards, no system transmitted over the internet can be guaranteed to be 100% secure.

For your security:

  • Do not send sensitive personal information or financial data via unencrypted email.

  • Never share full credit card details through email or unsecured communication channels.

10. Cookies, Logs & Children's Privacy

  • Cookies: Our website uses cookies to remember preferences, enhance functionality, and analyze website traffic. Cookies do not collect personal information directly, and you may disable them via your browser settings.

  • Log Information: Our servers automatically record standard web logs (IP address, date/time of access, browser type, pages visited) to optimize site performance.

  • Children's Privacy: Bahoo Interior FZE does not knowingly collect personal information from individuals under the age of 18. Parents and guardians are encouraged to monitor minors' online activity.

11. Policy Updates & Communications

  • Communication: We will only contact you if you voluntarily provide contact details or request communication. You may opt out of promotional communications at any time by contacting us.

  • Policy Updates: The Website Policies and Terms & Conditions may be updated occasionally to meet legal requirements and industry standards. Customers will be notified of any significant changes via the website. Updates may also be communicated to the Payment Gateway Provider or relevant banking institutions when required.

12. Contact Us

If you have questions regarding these Terms & Conditions, your order, or your personal information, please reach out to us:

  • Company Name: Bahoo Interior FZE

  • Physical Address: B.C. 1308790, C1 Building Freezone, Ajman, United Arab Emirates

  • Phone: +971 54 468 8259

  • Support Email: bahoointerior@gmail.com

  • Website: https://bahoofurniture.com/