Effective Date: September 22, 2026

Business Name: Bahoo Interior FZE

Websites: bahoofurniture.com | bahoointerior.com

Jurisdiction: United Arab Emirates

At Bahoo Interior, we are committed to providing reliable, safe, and efficient delivery services for our custom-made beds, bespoke sofas, and luxury mattresses across the United Arab Emirates. Because each bed frame, sofa, and mattress is custom-manufactured to order, our delivery operations strictly adhere to the following guidelines.

1. Delivery Coverage & Timelines

We deliver to residential and commercial addresses across all seven Emirates in the UAE. Estimated delivery timeframes begin after the 12-hour order placement and cancellation window:

  • Dubai Emirate: Delivered within 6 to 7 working days.

  • Other Emirates (Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Umm Al Quwain, Fujairah): Delivered within 7 to 8 working days.

Working days exclude Sundays and official UAE public holidays.

2. Delivery Notifications & Tracking

  • Scheduling Delivery: Once your custom bed, sofa, or mattress completes final assembly and quality inspection, our team will contact you to schedule a convenient delivery date and time slot.

  • Production & Transit Delays: While we make every effort to meet our estimated delivery schedules, unexpected production bottlenecks, fabric/material supply delays, or severe weather conditions may occasionally occur. In the event of any delay, Bahoo Interior will proactively notify you with updated timeline estimates and tracking updates.

3. Customer Building Access Responsibility

To ensure a smooth delivery and installation process, customers are responsible for verifying physical access dimensions prior to ordering:

  • Dimensions & Clearances: It is the sole responsibility of the buyer to measure and confirm that the ordered products (e.g., large sofa sections, bed headboards, king/super-king mattresses) will easily pass through building gates, main entrances, corridors, stairwells, and service elevators.

  • Elevator vs. Stair Delivery: Please inform our logistics team in advance if the delivery location does not have a working service elevator or if manual carrying via stairs beyond the 2nd floor is required.

  • Inaccessibility Liability: If a bed, sofa, or mattress cannot physically enter the building or bedroom due to size or space limitations, Bahoo Interior FZE is not liable, and the item cannot be returned or refunded. Any specialized equipment required for entry (such as cranes or external hoisting) must be arranged and paid for by the customer.

4. Delivery Acceptance & Defect Inspection

  • Presence Required: The customer or an authorized adult representative must be present at the delivery location to receive, inspect, and sign for the items.

  • Immediate Inspection: Upon delivery, please thoroughly inspect your bed frame, sofa upholstery, or mattress for any shipping damage or manufacturing flaws before signing the delivery receipt.

  • Reporting Structural Issues: If you notice any structural or build defects upon delivery, please document them immediately with photos/videos and report them in writing to bahoointerior@gmail.com within 24 hours of delivery as outlined in our Refund & Cancellation Policy.

5. Contact Information

If you have questions regarding an upcoming delivery, shipping address modifications, or logistical requirements for your bed, sofa, or mattress order, please contact us: