Effective Date: September 22, 2026

Business Name: Bahoo Interior FZE

Websites: bahoofurniture.com | bahoointerior.com

Jurisdiction: United Arab Emirates

At Bahoo Interior, every piece of furniture—including custom sofas, bespoke beds, mattresses, and reception desks—is made to order according to strict quality standards and client specifications. Because our products are handcrafted specifically for you, our cancellation, refund, and warranty policies are structured as follows:

1. Order Cancellation Policy (12-Hour Grace Period)

  • 12-Hour Cancellation Window: You have 12 hours from the exact time of order placement and payment completion to cancel your order for a 100% full refund.

  • How to Cancel: To request a cancellation within the 12-hour window, you must email us at bahoointerior@gmail.com or contact our WhatsApp support line with your Order Number and payment confirmation.

  • Post-Production Commencing (After 12 Hours): Once the 12-hour grace period has passed, raw materials are allocated, cutting begins, and production is formally initiated. After 12 hours, orders cannot be cancelled, modified, or refunded under any circumstances.

2. Returns & Exchanges Policy

  • No Change-of-Mind Returns: Due to the custom, made-to-order nature of our furniture catalog, we do not accept returns or exchanges for change of mind, color preference shifts, or general preference after delivery.

  • Size & Measurement Errors: It is the customer's responsibility to verify that the ordered dimensions fit their room layout, building entryways, corridors, and doorways. We do not accept returns or issue refunds for items that do not fit into the customer’s residence or office space.

3. Structural & Manufacturing Quality Guarantee

We take immense pride in our build quality and materials. In the rare event that your product arrives with a structural, frame, or manufacturing flaw:

  • Free Structural & Build Issue Repairs: If there is a verified structural defect or manufacturing issue upon delivery, Bahoo Interior FZE will fix and repair the issue entirely free of charge.

  • How to Report a Defect: You must inspect your items upon delivery and notify our customer service team within 24 hours of delivery.

  • Reporting Requirements: Please send an email to bahoointerior@gmail.com containing:

    1. Your Order Number.

    2. Clear photographs and video footage demonstrating the structural or manufacturing issue.

  • Resolution Process: Once verified by our quality control team, we will schedule a technician visit or arrange for pickup, repair, and redelivery at no cost to you.

4. Refund Processing (When Applicable)

  • Approved Refunds: Refunds are only issued for orders cancelled strictly within the 12-hour cancellation window.

  • Processing Time: Approved refunds will be processed back to your original payment method (Credit/Debit Card or Bank Transfer) within 5 to 10 business days, depending on your bank's processing rules.

5. Contact Us

For any questions regarding cancellations, order status, or structural warranty support, please reach out to our team: